Terms and conditions of e-store

1. The range of terms and validity

1.1. The terms are valid between the person (hereinafter Customer) and the webpage www.wagenkull.ee (hereinafter Wagenküll e-store) owner Wagenküll Hotell OÜ (hereinafter Wagenküll) for the legal relations while purchasing products and services via Wagenküll e-store.
1.2. Purchasing services and products via Wagenküll e-store there are legal acts of the Estonian Republic regulating the legal rights in addition to current terms and conditions.
1.3. The transactions made at the e-store must be made by a capable person at least 18 years of age. If the transaction is made by the person not according to the regulations, the person who’s bank account or credit card is used will be responsible for the transaction.
1.4. Wagenküll does not sell alcohol to guests under 18 years of age. The hotel maintains the right to ask for the provision of proof of age identification and decline the minor’s order. The advanced payment of minor’s additional orders including alcohol are returned in the amount of the drink to a person whose bank account or credit card was used for the payment only.

2. Price

2.1. All prices are in Euros and include the taxes regulated by the Estonian Republic. Prices shown in the ordering system in other currencies are informative.
2.2. The price of transportation may be added to the price according to the selected mean of delivery

3. Payment

3.1. The product selected by the customer from Wagenküll e-store, must be paid in the full amount. By making the payment, the customer will assure that he/she has fully read and accepted the terms and conditions provided by the service provider of the e-store.
3.2. The amount shown in e-store can be made through the internet banks as well as Visa and MasterCard debit and credit payments.

  • Estonia: Swedbank, SEB, Nordea, Danske, LHV and Krediidipank
  • Latvia: Swedbank, SEB, Citadele and Nordea
  • Lithuania: SEB and Nordea
  • Finland: Nordea, Danske, Pohjola, Ålandsbanken, S-Pankki and Handelsbanken

Straight after completing the payment by bank transaction or card transaction, the customer must push the button “Return to merchant” in order to confirm the transaction.

4. Cancelling the order and refund

4.1. All gift cards bought cannot be cancelled and the money will not be refunded. All gift cards have a unique product code and can be used as a payment method straight after the purchase.
4.2 All gift cards are valid for twelve months after the purchase. After the validity period is over the gift car will become inactive and it cannot be returned or changed into a new gift card.

5. Confidentiality

5.1. All personal information provided while making a purchase in the e-store are confidential and are treated by the requirements of the law of personal information.
5.2. Wagenküll has the right to collect personal information provided by the Client. Wagenküll does not give out personal information to third parties without the consent from the customer, except in cases provided by law.
5.3. Personal data is processed by the information as prompted by the Client placing the booking (first and last name, address, telephone number, e-mail address).
5.4. Your sensitive card data is securely stored by Makecommerce (https://makecommerce.net) and never shared with merchants or 3rd parties when you pay. Maksekeskus AS is a PCI-DSS compliant payment service provider, processing Visa and MasterCard payments for merchants based in the EU. Card details are only stored via a secure SSL connection and never shared with merchants or 3rd parties. In order to return the amount paid by the Client considering the terms and conditions of cancellation, modification or refund, Wagenküll will use secure platform of Maksekeskus.

6. Miscellaneous

6.1. All complaints regarding the purchase from the e-store between the customer and Wagenküll will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection. In case of complaints and questions not brought out in current terms and conditions the legal acts of Estonian Republic will be used.

Contacts

Company name: Wagenküll Hotell OÜ
Reg.nr: 14319343
VAT nr: EE100620940
Address: Taagepera küla, Tõrva vald, Valga maakond, Eesti Vabariik, 68501
E-mail: info@wagenkull.ee
Web: www.wagenkull.ee

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